Refund & Return
Padelbabe
At Padelbabe, we want you to feel confident and happy with your purchase. If something is not quite right, we are here to help.
Order Cancellation
Orders can only be cancelled within 5 minutes after placing the order.
After this time, the order is automatically processed and can no longer be cancelled.
Returns & Exchanges
You have the right to return or exchange your items within 14 days of receiving your order.
To request a return or exchange, please contact us first by email:
In your email, please include:
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Your order number
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The reason for the return or exchange
Our customer support team will guide you through the next steps.
Conditions for Returns
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Items must be unused, unworn, unwashed, and in their original condition and packaging
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Returns that do not meet these conditions may be refused
Return Shipping Costs
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Return shipping costs are the responsibility of the customer
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We recommend using a trackable shipping service, as we cannot be responsible for lost return parcels
Exchanges
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Exchanges are possible within the 14-day return period
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Once we receive and inspect the returned item, we will process the exchange accordingly
Refunds
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Once your return is received and approved, your refund will be processed
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Refunds are issued to the original payment method
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Please allow 3–10 working days for the refund to appear in your account, depending on your bank
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at:
Please include:
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Your order number
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A clear photo showing the damage or defect
After review and confirmation, we will send you a replacement item free of charge.
Contact
For any questions regarding returns, refunds, or exchanges, feel free to contact us at:
